Better Prepared for Better Care.

Better Prepared for Better Care.

Now Hiring Director of Clinical Outcomes

About Residential

As a full-continuum provider, Residential Home Health and Hospice is dedicated to improving the lives of our patients at any stage from the rehabilitative services of home health to the compassionate, end-of-life care of hospice.

Residential employs nearly 1,800 full-time and part-time clinical and non-clinical professionals. Choosing a career path with Residential will allow you to develop and use your skills in any one of our specialty practices, including, home health, palliative, or hospice. If you share our commitment to delivering the highest quality care and keeping clients safe at home, then join our team of compassionate professionals.

Service Areas

A subsidiary of Graham Healthcare Group, Residential serves patients and families across Illinois, Michigan, and Pennsylvania.

Complete the Quick Application and discover an opportunity in your area.

Job Description

Director of Clinical Outcomes


The Director of Clinical Outcomes is responsible for managing the Graham Home Health Quality Assurance Performance Improvement Program. This position will utilize evidence-based clinical practice guidelines, regulatory requirements, in conjunction with Plan-Do-Check-Act (PDCA) principles to facilitate improvements and evaluation of key performance initiatives.

The Director of Clinical Outcomes will work in collaboration with Graham Leaders and Quality Managers to assure optimal prioritization of new and revised improvements. QAPI programs will support Graham’s Corporate vision of providing quality and cost-effective care.

In addition, support will be given to new areas of operations, including site visits and staff training as it relates to the Quality Manager Specialist role.


  • Works under the direction of the Vice President of Clinical Integration and Performance Management.
  • Manages Feedback, Data System Results, & Monitors the assigned Metrics.
    • Prepares and reports into Leadership at the requested frequency with the following information but not limited to:
      • High risk, high volume, problem-prone areas (CASPER reports and Pepper reports)
      • Patient safety (Incident reports, adverse events, infection control logs, fall incidents, med errors, etc.
      • Quality of care (OBQI, OBQM, PBQI)
      • Billing accuracy or deficiencies tied to clinical documentation
      • Timeliness of documentation completion
      • OASIS related measures
      • HHCAHPS
      • Number of unplanned discharges
      • Complaints trends
      • Standards of practice deficiencies
  • Prepares and Manages the organization’s Quality Assurance and Performance Improvement Plan.
    • Ensures standardization of QAPI plans across the branches and organizes report findings of audits, studies, regulatory changes, and other pertinent information to proactively lead change.
    • Ensures the Graham-wide QAPI plan utilizes all applicable and relevant quality metrics and clearly state the processes that will be used to identify areas for improvement and risk mitigation.
    • Works in cooperation with Graham Home Health Leadership to propose, facilitate, and evaluate agency clinical performance and improvement needs.
  • Demonstrates Systematic Analysis and Systematic Action.
    • Measures, analyzes, and tracks branch quality indicators including but not limited to:
      • Adverse events
      • Processes of care, services, and operations tied to health outcomes, patient safety, and care delivery
    • Utilizes tools and techniques used for continuous quality improvement including analysis and interpretation of data using various data sources and use of comparative benchmarking internally and externally when relevant.
    • Utilizes regulatory evidence-based clinical practice guidelines, current Medicare and OASIS directives, in conjunction with PDSA principles to facilitate, propose, and evaluate corporate-wide agency improvement initiatives.
  • Possesses Leadership Skills and can interact with a variety of interdisciplinary departments.
    • Leads internal staff to ensure their understanding of the agency needs
    • Understands team dynamics and skilled at building team spirit. Motivates team members to work together to achieve goals. Ability to develop and maintain strong working relationships.
    • Develops/maintains effective working relationships.
    • Creates and maintains a supportive and stimulating work environment to facilitate full participation by staff, maximize capabilities, and achieve a high level of pride and employee morale.
    • Consistently acts as a resource and role model.
  • Represents professional in such a manner as to enhance the image of the organization and further its objectives
  • Consistently exhibits a positive attitude and desire to comply with Graham Healthcare Group corporate culture
  • Performs other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Previous experience in Quality Improvement functions required
  • Working knowledge of OASIS Assessment experience required. Current OASIS certification preferred.
  • Bachelor’s degree from an Accredited program of Nursing. Masters degree preferred.
  • Minimum of 3 years prior home healthcare, the management, or education experience required.
  • Experience in adult education required, experience in training via electronic or virtual transmission preferred.
  • Candidate must be competent in MS Office and be highly proficient in the use of MS Excel, Word, and MS PowerPoint.
  • Project supervision or management experience preferred.
  • Experience in project implementation using Performance Improvement methods of Lean, Total Quality Management, or PDSA preferred

Quick Apply Now

Benefits of Being a Residential RN

Work for the leader in the home care nursing experience; enjoy high-tech and skilled nursing opportunities where patients thrive best… at home. Get back to the mission of caring, with 1-to-1 patient volumes that allow you to truly impact outcomes.

We invest in every employee and provide the training, resources, and support needed so they can provide exceptional care to the hundreds of patients and caregivers we serve every day.

Our nurses are better prepared for better care.

The best nurses have…

  • Great pay with growth potential
  • Schedule flexibility
  • Full PPE Provided
  • Technology that simplifies charting
  • Paid certification and education
  • Leadership that stands behind them

The best nurses have everything they need to provide expert care and feel confident about the future of their careers.

The best nurses are Residential nurses.

Better Prepared for Better Care.

The Post-Dispatch Names Residential a ‘Top 100 Workplace’ in 2020!

Residential Home Health, Hospice and Palliative, a division of Graham Healthcare Group, has been awarded a Top Workplaces 2020 honor by The Post-Dispatch. We are proud to have earned this distinction and look forward to continuing to make our employees and patients happy!

Top Workplace 2020

Trusted by physicians to provide the best home health care, hospice, nursing, and therapy services to families across Michigan, Illinois and Pennsylvania.


5440 Corporate Dr., Suite 400
Troy, MI 48098
Home Health (866) 902-4000
Palliative (844) 275-4430
Hospice (866) 902-5854


Home Health Care
Palliative Care
Hospice Care
Skilled Nursing

Physical Therapy
Occupational Therapy
Speech Therapy
Medical Social Work

Copyright © 2020 Residential Health Group. All Rights Reserved.

Oryan Agency

Copyright © 2020 Residential Health Group. All Rights Reserved.

Oryan Agency